Terms and Conditions

Conditions of Entry

  1. Entry is subject to all conditions displayed on the booking confirmation email and at the front entry.
  2. No food, beverages or animals may be brought onto the premises.
  3. Management reserves right to inspect bags on entry and exit, and to refuse entry or remove guests for vandalism, stealing, offensive behaviour, failure to properly supervise persons under your care, failure to follow safety instructions or failure to comply with any condition of entry.
  4. You should consider this participation an exercise in good judgment and act in a responsible manner while using the facility.
  5. Playtime takes all reasonable steps to provide you with a safe and enjoyable experience. However Playtime will not be liable for any person in respect the loss of life or personal injury to, any person, whether that loss, damage or personal injury is caused by any person's negligence (including the negligence of Playtime) or otherwise. This exclusion of liability does not apply to liability which cannot by law be contracted out of.
  6. Management reserves the right to change terms and conditions at any time without notice.
  7. Adults / carers are responsible for persons under their supervision.
  8. Any photographs, videos or sound recordings taken by you at the premises must be for personal use only. Any use, reuse or production for commercial purposes without our express written consent is strictly prohibited and may result in loss or damage to Playtime.
  9. Your image may be taken at any time for security purposes or for use in marketing materials, and you consent to the use of your image for these purposes.

Online Shop

  1. These terms govern the purchase of booking vouchers through the Playtime website. By purchasing a booking voucher, you agree to be bound by the version of these terms published on this website at the time that you completed your purchase.
  2. You are entitled to the benefit of a series on non-excludable consumer guarantees under the Australian Consumer Law. Except where we fail to comply with these consumer guarantees in connection with the provision of goods or services to you, or are otherwise required to provide you with a refund by law, payments made in respect of booking vouchers purchased via this Website are non-refundable, cannot be redeemed for cash and are not available for exchange.
  3.  The liability of Playtime for a failure to comply with the non-excludable guarantees imposed by the Australian Consumer Law shall be limited:
    1.  a) In the case of goods, to the:
      1. (i) Replacement of the goods or supply of equivalent goods; or
      2.  (ii) Payment of the cost of having the goods repaired or replaced, and
    2. b) In the case of services, to the:
      1. (i) Resupply of the services; or
      2. (ii) Payment of the cost of resupplying the services.
  4. Booking vouchers are valid for the duration of the booking and will expire once the booking date and time have passed.
  5. We recommend you arrive at least 15 minutes prior to your booking to check-in with Playtime staff and undergo any necessary safety briefing.
  6. We cannot guarantee you or your guests will be able to complete your activities if you or any guests in your group are late.
  7. If Playtime encounters technical issues your booking start time may be delayed.
  8. Where you purchase a concession booking voucher, suitable identification must be provided at the venue. Playtime reserves the right to refuse to honour concession booking vouchers where you or your guests (as applicable) are unable to produce suitable identification.
  9. Purchases made through this website may be subject to credit card and other fees. These fees will be identified during the booking process. Playtime reserves the right to vary the amount of this transaction fee from time to time.
  10. Prices are subject to change without notice due to any changes in government charges, taxes or levies. All prices in AUD and include GST.
  11. Booking vouchers can only be purchased through this website through the use of a major credit card or PayPal. Your credit card or PayPal account will be debited at the time that you purchase the voucher.
  12. Playtime uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
  13. Payments are processed in real-time and Playtime does not have access to your full card number.
  14. DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre.
  15. DPS Payment Express Software is certified with over 200 banks globally. Visit www.paymentexpress.com for more info on online credit card payments.
  16. Handle your booking voucher as you would cash. Be cautious if someone offers to sell you this document - it has no official resale value and may be an unauthorised copy. Lost, damaged or stolen vouchers cannot be replaced. You release Playtime from any liability, claim or the like arising as a result of Playtime honouring a stolen or unauthorised copy of your booking voucher.
  17. Playtime reserves the right to refuse any order placed for any ZONE BOWLING or M9 Laser Skirmish vouchers. 
  18. Playtime reserves the right to change these terms and conditions at any time without notice by publishing the updated terms on this website. 
  19. Booking vouchers are redeemable at Playtime Chermside only.

Online Birthday Party Booking Terms and Conditions

  1. You are entitled to the benefit of a series on non-excludable consumer guarantees under the Australian Consumer Law. Except where we fail to comply with these consumer guarantees in connection with the provision of goods or services to you, or are otherwise required to provide you with a refund by law, payments made in respect of birthday party bookings via this Website are non-refundable and are not available for exchange.
  2. We cannot guarantee you or your guests will be able to complete your birthday party if you or any guests in your group are late.
  3. In the unforeseen circumstance PLAYTIME encounters technical issues your birthday party start time may begin later than the original booking start time.
  4. The purchasing of birthday party packages and extras may be subject to credit card and other fees. PLAYTIME reserves the right to vary the amount of this transaction fee from time to time, as specified in the booking purchasing process.
  5. Birthday party prices are subject to change without notice due to any changes in government charges, taxes or levies. All prices are in AUD and include GST.
  6. Birthday party booking deposits can be paid through this web site or over the phone by using a major credit card or PayPal. Your credit card or PayPal account will be debited at the time of booking.
  7. Birthday party booking desposits can also be paid at any PLAYTIME centre by using EFTPOS or Cash. Your EFTPOS account will be debited at the time of booking.
  8. PLAYTIME uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
  9. Payments are processed in real-time
  10. PLAYTIME does not have access to your full card number, this credit card payment is secured by DPS
  11. DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre
  12. DPS Payment Express Software is certified with over 200 banks globally. Visit www.paymentexpress.com for more info on online credit card payments.
  13. Handle your birthday party confirmation email as you would cash. Be cautious if someone offers to sell you this document - it has no official resale value and may be an unauthorised copy. You release PLAYTIME from any liability, claim or the like arising as a result of PLAYTIME honouring a stolen or unauthorised copy of an e-voucher. Lost, damaged or stolen birthday party barcodes cannot be replaced.
  14. PLAYTIME reserves the right to refuse any order placed for any PLAYTIME birthday party package. Management reserves the right to change terms and conditions at any time by posting the revised terms on this website.
  15. A $100 deposit is required when booking your party; the final balance may be paid on the day of the booking. A minimum of 3 business days' notice is required to receive a refund of the deposit amount.
  16. There is a minimum of 8 guests required for each birthday party booking
  17. No external food or beverage is permitted, unless in relation to a food allergy which the centre has been made aware of.
  18. If your birthday party package includes food and/or beverages, your birthday party group will either be eating in the centre's party room (in Blacktown), or on the concourse, subject to availability.
  19. You must arrive 30 minutes prior to your birthday party start time to ensure your party begins on time.
  20. PLAYTIME birthday parties run for the following lengths of time:
    1. The Level One Package will go for approximately 1 ½ hours  
    2. The Level Two Package will go for approximately 2 hours
  21. Where your birthday party package includes access to party tables, the tables will be available for up to 45 minutes. Please note that even though every endeavour is made to guarantee tables are available for adults, during busier periods this may not always be possible.
  22. The following information must be confirmed 72 hours before the time that the birthday party is scheduled to occur:
    1. Final number of guests attending;
    2. Any special dietary requirements i.e. vegetarian or food intolerances; and
    3. If you would like to order any additional platters, cake or extras.
  23. Platters cannot be cancelled within 72 hours of the party.
  24. The minimum age for children at PLAYTIME parties is 4 years old. There is no maximum age.
  25. We have developed a colour system for our games based on the game type and the Australian Classification Rating. The conditions that apply to each game type are as follows
Green video games are available for play the entire duration of your party.

Blue video games have limited plays depending on the party package selected.

Red video games are adult themed and not available for play with kids party packages.

Gift Card Terms & Conditions

Physical and electronic gift cards purchased through this website on and from 29 March 2018 are subject to the following terms and conditions:

TERMS AND CONDITIONS OF USE: By purchasing or using this gift card, you agree to be bound by the following terms and conditions. Treat this card like cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. The credit balance on this card is redeemable for goods and/or services at ZONE, KINGPIN and PLAYTIME venues within Australia only. This card cannot be used for birthday party deposits, to purchase gift cards or to acquire Playtime goods and/or services online. This card is not redeemable for cash, cannot be re-sold and cannot be reloaded. No change will be given but any remaining balance may be applied to future purchases. This gift card will expire 3 years from the issue date, at which time any unused balance will be forfeited. If a purchase exceeds the available gift card balance, you must make up the difference with another payment method. You are liable for all transactions on this gift card except to the extent to which there has been fraud or negligence on our part or on the part of our employees. eGift cards purchased online have a 3 day activation period. For gift card balance or assistance, please call our Help Desk on 1300 55 33 80.

Omni Virtual Reality Terms and Conditions

  1. There is a minimum height of 110cm.
  2. Children between 110cm and 122cm must be accompanied by an adult.
  3. There is a maximum weight of 130kg.
  4. Please do not play if you are pregnant, claustrophobic, have a heart condition or are prone to motion sickness or dizziness.

PayPal Bill Share

After placing a general online booking* via the ZONE BOWLING, Kingpin or Playtime website, you will be provided with the opportunity to use PayPal Bill Share. PayPal Bill Share is a product which allows you to request money from your friends to share the cost of the booking. PayPal Bill Share is accessible on the Booking Confirmation page once you have completed your online booking.

You acknowledge and agree that:
  • ZONE BOWLING, Kingpin or Playtime is not responsible for the operation of PayPal Bill Share and is merely making this feature available to customers on its website. Your use of PayPal Bill Share is governed by the PayPal User Agreement and ZONE BOWLING, Kingpin or Playtime will not be responsible for anything to do with your use of PayPal Bill Share;
  • We do not guarantee that the PayPal Bill Share process will be error-free;
  • ZONE BOWLING, Kingpin and Playtime does not manage any aspect of the money requests you complete within PayPal Bill Share; this activity is conducted, and managed entirely, by PayPal;
  • ZONE BOWLING, Kingpin and Playtime does not guarantee that the money requests you send using PayPal Bill Share will be received by the intended recipients or fulfilled by the desired parties;
  • Under no circumstances will ZONE BOWLING, Kingpin or Playtime be liable to you for any claim, damage, expense, loss or liability suffered or incurred by you with respect to your use, or a failure, of PayPal Bill Share.

For more information on requesting money with PayPal, please visit https://www.paypal.com/au/webapps/mpp/receive-payments-online.

* Not available for birthday party bookings or gift card purchases

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