Frequently Asked Questions
Is a deposit required when booking a party?A $100 deposit is required when booking your party; the final balance may be paid on the day. A minimum of 3 business days’ notice is required to receive a refund of the deposit amount.
Is there a minimum number of guests for a birthday party booking?There is a minimum 8 guests to enjoy the full experience of a birthday party with Playtime including your own dedicated party host.
Can I bring a birthday cake?Unfortunately, Playtime does not have the facilities to store or serve a birthday cake.
Can I / we bring my own food?No external food or beverage is permitted.
Can Playtime organise party invitations?Party invitations are available! Contact 1300 368 067 for invitations to be posted to you or head into your selected Playtime Venue to pick some up. Don’t forget to ask for contact information in the event you need to contact the parents of your party guests.
Do we need to arrive earlier than our booking time?
We request that you and your guests arrive 10 - 15 mins prior to your party start time to organise final payment etc. This will ensure that your party experience begins on time and that none of your guests miss out on any of the fun! Your party commences on the hour.
Do we need to stay with the party?We ask that you organise parents/carers to be available for the duration of your party as a touch point for our hosts –this could be you, your partner, a family member or friend (anyone attending the party to help supervise the kids).
How long is a birthday party at Playtime?Depending on the party package you have chosen:
- The Level One Package will go for approximately 1 ½ hours
- The Level Two Package will go for approximately 2 hours
Does the birthday booking need to be confirmed?Please call us on the Wednesday before your party to confirm the final number of guests attending – this number is to ensure adequate team and services on the day.
What games will the party be able to play?We have developed a colour coded system for our games based on the game type and the Australian Classification Rating.
- Green video games are available for play the entire duration of your party.
- Blue video games have limited plays depending on the party package selected.
- Red video games are adult themed and not available for play with kids party packages.
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